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Business resilience measures for COVID-19 (Coronavirus)


Our priority in response to COVID-19 has been the safety and wellbeing of our colleagues, and our ability to continue to serve our clients and customers.

The majority of our colleagues are working from home, except in countries where local guidelines allow otherwise. The teams involved with managing our clients’ and customers’ assets, the servicing of those assets around the world, and the day-to-day operation of our businesses, have access to the tools they need to perform their roles remotely.

In the UK, a very small number of colleagues, who are defined as ‘key workers’ by the Financial Conduct Authority, are required to deliver their roles from one of our offices. In these instances, we are supporting them to ensure they do not have to use public transport, we are operating social distancing in the office and we have increased the frequency and intensity of our office cleaning.

We expect that changes to our working arrangements will need to be in place for a significant period to come, and we are well prepared for this. The approach we take across our global offices will continue to be guided by colleague wellbeing along with local government and health agency advice.

We would like to thank you for your ongoing trust in us. We are confident that we can continue to run our business with minimal impact on our customers and clients, while at the same time protecting the health of our colleagues, their families and the broader communities in which we operate.


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